What can I do if I Forget my Password or Locked my Account?

Here is what you need to do if you forget your password or lock your account.

Password Reminder

If you forget your password and are not able to log into your 3dcart Online Store Manager interface, click on the “Forgot your Password?” link right below the Username/Password boxes of the Online Store Manager login page.

You’ll be given the option of typing in your username and a CAPTCHA verification. Enter the text that is displayed on the CAPTCHA picture and click on “Request Password.”

This will send a message with a unique “reset password” link to the email address that was specified for your username when you originally logged into the Online Store Manager.

When you receive this message, follow the URL provided in it and you will be prompted to update your password – after which you will be logged into your account.

Account Locked

Your account will get locked after five invalid login attempts. Once you’re locked out of the system you won’t be able to login again until the account is unlocked.

The locking action itself sends an automatic message to the email address that is associated with your username.

This email contains a link that will unlock the account; once you click on it you’ll be able to access the Online Store Manager again. Be aware however that this email does NOT include the password. Therfore, if you forgot your password you’ll have to use the password reminder option described above.