At present time, only two of our available payment gateways are able to allow partial refunds from the 3dcart Online Store Manager.
These are PayPal Pay Flow Pro Link and PayPal Advanced.
When an order is placed using either of these payment gateways:
- Log into your 3dcart Online Store Manager and open the order to view it
- Look to the “Transactions” section at the bottom of the order to view the collected charge
- Then, look to the far right of the transaction and click on its Action Wheel to select “Transaction Details”
- Click on the Void/Refund button to continue
When clicking this button, you will be given the option to add the amount of the refund to put back on the charged card. This can be either the full charged amount or a partial of the amount.
Again, the only two payment gateways that allow this are PayPal PayFlow Pro Link and PayPal Advanced. To process partial refunds on the other payment gateways, you will need to log into your respective account with the gateway to partially refund the transaction.