How does the “Free Shipping – Exclude Add. Options” setting in Shipping Settings work?

In your 3dcart Online Store Manager, you will find a series of Shipping Settings that can be found by going to Settings ->Shipping and then clicking on the “Enter Settings” button under the “Carrier Settings” section.

Once there, click on the + Icon next to “Shipping Settings to reveal a series of checkboxes. Within this area you will see a checkbox titled “Free Shipping – Exclude Add. Options

This option will automatically hide any of the configured shipping methods in your store (which usually require payment), if the order itself is eligible to receive the store’s automated free shipping function*.

This function can be useful in the following ways:

  • Streamlining Checkout
    When the order is applicable for free shipping, this setting will automatically display (and select) the Free Shipping option for your shopper, thereby making their transition to final checkout quicker.
  • Minimize checkout “surprises”
    Since the Free Shipping option is the only one displayed in a free shipping order, this setting can also help prevent your shoppers from inadvertently selecting a regular shipping method (thereby incurring a shipping cost), which may lead to abandoned carts or refund requests.
  • Control
    Alternately, this setting also offers a bit of control for situations where you want to actively dictate how the Free Shipping order is eventually sent to the shopper. This can minimize situations where your shoppers may be eligible for Free Shipping, but they select next day air in an effort to receive their order quicker and still request/expect you to honor your store’s Free Shipping designation for a quicker delivery. By not allowing the store to display your alternate (paid for) shipping methods at Checkout, you can avoid shoppers seeing other shipping methods which are possible through your store.