How do the Automation Rules work?

With 3dcart’s Automation Rules feature, you can specify automated actions that will be applied to orders when they meet conditional requirements which you set. Orders meeting your pre-defined requirements can then be made to apply certain actions such as:

  • Initiating an Autoresponder email campaign
  • Assigning the customer to a specific customer pricing group
  • Flagging the orders a specific color in your order manager
  • All of the above

Here are just a few situations where automation rules can apply.

  • Example 1
    Automatically assign your customers to a special autoresponder email campaign when their orders reach a pre-defined amount. For example, single orders totaling over $500 can automatically be assigned special follow-up emails after the order is shipped. These autoresponder messages can range anywhere from special thank you notes thanking them for their business or even special promotions and coupons to encourage them to purchase more!
  • Example 2
    Automatically place customers into a special pricing group when they order a specific product. For example, a gold membership card that gives them access to a preferred members pricing group. When the order for this product is fulfilled, your automation rules automatically assign the customer to your predefined group.
  • Example 3
    Flag specific orders with a color designation within your 3dcart order manager so that they’re easier to see. For instance, an order that is placed by a member of specific customer group can automatically be flagged in a red color to help you identify these orders more quickly in the order manger.

Configuring your Automation Rules

Log into your 3dcart Online Store Manager and, using the left hand navigation menu:

  1. Go to Modules
  2. Look for “Autoresponder” and click on its +Icon to expand the module.
  3. Within the module you will see “Automation Rules”
  4. Look to the right of “Automation Rules” and click on “Change Settings” link
  5. Next, click on “+Add Rule” at the top right and provide a name for your rule
  6. Then click “Save”

After clicking “Save” you will be taken to the Automation Rule you’ve just created so you may begin specifying its parameters.

  1. Specify your automation rule settings as needed, followed by your automation tasks.
    (See Reference*)
  2. Then click “Save”
  3. When complete, be sure to ENABLE the Automation Rule by clicking the provided button at the top.


The following will illustrate the individual options available when creating your automation rules and tasks.

Automation Rules settings

When creating your Automation Rules, you will have the following settings available. This section will contain two specific portions; Automation Rules & Automation Tasks.

Your available settings are:

  • Automation Rules
    These will be the parameters the order must meet in order to apply for the automation.

    • Rule Name
      This is the specific name of your rule. You may change it as needed.
      Automation Rules
      The first half of this page will contain the actual Rules you need to specify. Orders must meet the requirements set in this section in order to trigger the tasks specified in the second half.
    • Order Status
      Select which order status triggers your rule. When the order is actively moved to this status, the rule will initiate.
    • Customer Group
      When an order is placed by a member of this customer group, the automation will be triggered.
    • Order Amount (min. max.)
      Orders within this range will initiate automation.
  • Automation Tasks
    These will be the individual actions that will get applied to the orders when the rules are met.

    • Product
      Orders placed for this item will be set for automation
    • Add Email to Autoresponder
      Orders meeting the above rules will have their email addresses added to this autoresponder
    • Assign to Customer Group
      Users placing orders that meet the above rules will have their accounts moved to this tasks customer group.
    • Flag Order
      Orders meeting the above rules will be flagged with a specific color in the 3dcart order manager.
      Automation Rules Listing

You can create an unlimited amount of automation rules for your store.

After creating the automation rules, you can view and edit them simply by navigating to your Automation Rules page in the Store Modules section.