How do I use Virtual Terminal?

There may be times when you need to process an additional charge on the customer’s order. Perhaps due to an increase in shipping, or maybe the shopper simply wanted to add an item to their order after it was placed.

For these types of situations, the Virtual Terminal can come in handy. To use Virtual Terminal, follow these steps:

  1. Log into your 3dcart Online Store Manager
  2. Using the left hand navigation menu, go to Orders ->Manage Orders
  3. Locate and open the order that you would like to use Virtual Terminal On.

While viewing the order details, look to the top right of the page and locate the “Actions” button

  1. Click on the “Actions” button and select “Virtual Terminal”

The customer’s billing and shipping information will be populated in the fields (taken from the order).

  1. Scroll down to the Payment Details section
  2. Select the payment method* from your store that will be used to process the new payment.

However, if your particular gateway offers tokenization (example: Authorize.net’s CIM module), then you may also have the option to charge the “card on file” when using virtual terminal.


 

Similar Questions

  • What is the Virtual Manager?
  • How do I charge for a balance increase?
  • Can I place and additional charge on the customer’s credit card?