How do I set up my Facebook Store app?

This article will guide you in the set up of 3dcart’s Facebook application. Our Facebook Application allows you to integrate your 3dcart online store with your Facebook Business page. You can display your products on Facebook and customers can be directed to your 3dcart store for immediate purchases.

This article will illustrate how to set the application up for your 3dcart store.

Please consider this information “up to date” as of August 22nd, 2014

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To properly use the Facebook 3dcart Online Store application, you will need the following:

  • A personal Facebook profile
    This is the default type of Facebook account profile which allows you to connect and network with your Facebook friends. The personal profile is typically only viewable to you and your Facebook friends, but it is required for the initial installation of the Facebook/3dcart Online Store Application.

To create a Facebook Profile, simply go to and sign up. (It’s free!)

  • A Facebook Business Page
    This is a publicly available webpage which can be created on Facebook to advertise a local business or company. Rather than connecting with “friends” a business page will amass “fans.” For this reason, the business page is also sometimes referred to as a “Fan Page.”

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Adding the “Online Store” to a Facebook Business Page (a.k.a Fan Page)

  1. While logged into your personal Facebook Profile, go to 3dcart’s Application Page.
  2. You will be asked to select the business page that the app will be installed to.

After adding the online store app to your fan page, you will be taken to your profile page. The next steps will detail how to access the Online store App from your Business Page and set it up.

Application Setup
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Upon installing the App, you will need to navigate to the app itself in order to configure its settings. The following steps will outline this.

  1. While logged into your Facebook profile, look towards the lower left hand side where your business page is listed..
  2. Click the link to go to your Business Page

  1. When you arrive to your business page, click the “Settings” button located towards the top right of the screen.

You will be taken to a page with a listing of your available settings, and a series of menus located on the left.

  1. Click on the “Apps” link on the left
  2. You will see a listing of the Apps installed to your Business Page. Within that list you should see the 3dcart Online Store App.

Update: 3/1/2017
Some users have reported not being able to see the “Apps” link described above. Instead, they see a link labeled “Partner Apps and Services” which does not have the 3dcart Online Store App listed in it. It does not appear to be happening to all users, so it may be due to updates being made on the Facebook side of things.

In any event, if this is the case for you and you are not able to see the “Apps” link described above, please use the following work around:

  1. Click on the “Partner Apps and Services” link
  2. Look at your browser’s Address Bar and go to the end of the URL where you will see “?tab=manage_business_services
  3. Change this portion of the URL to “?tab=apps” and hit enter.

The page will load the previously mentioned Apps link and you may continue with the rest of these steps.

  1. Click on the “Go to App” link listed for the 3dcart Online Store application as shown below.

After going to the application, you will be taken to your application setup page. The following steps are needed for these fields.

  1. (Optional:) Enter the path to images for your Header and Footer. This will display above and below your products, respectively.

Here’s an example of a header image:

  1. Choose the Style and number of Columns you would like your products to display in on the Facebook page. (Click here to see examples of the display options)
  2. If you would like to assign an affiliate to this page to give credit for sales associated from the Facebook page, enter the affiliate number into the Affiliate ID field. The Affiliate ID can be accessed from the 3dcart store manager.

  1. Choose which products you would like to display on your Facebook page. You can choose items on your Home Page (marked as Home Specials in your store), Items on Sale, Items from a specific category, or specific Products. You can determine the category ID by going to the category page online and viewing the ID located in the URL at the top of your browser. Products on the other hand will be specified by their individual catalog ID numbers.
  1. [tcbd-alert type="warning"]Note
    You can only list one category at a time. However, if you select Products as your display option, you can specify multiple product Catalog IDs by separating them with a comma.

Click Save Changes

Your online store application settings are now configured.

Testing your 3dcart/Facebook Online Store Application
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To view your 3dcart/Facebook store, go to your business page’s timeline and click on the “Online Store” tab just below and to the right of your Timeline’s main image/banner.

Contacting 3dcart Support
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If you need further assistance from 3dcart support, please submit a support ticket with an attached screenshot of your 3dcart/Facebook application settings so we may attempt to reproduce your settings completely.


Similar Questions

  • How do I sell on Facebook?
  • Can I Display my products on Facebook?
  • How can I direct my Facebook traffic to my 3dcart store?