How do I make a Gift Certificate Product?

A Gift Certificate Product is an item that can be bought in your store for a specified dollar amount. During purchase, a special code is created on the store which acts as a credit on the store for the dollar amount/face value of the purchased gift certificate. During purchase, the shopper buying the gift certificate can either use the Gift Certificate code themselves at a later time, or have it sent to a friend for them to use on your store.

Creating a Gift Certificate Product

Log in to your 3dcart Online Store Manager and, using the left hand navigation menu:

  1. Go to Products ->Product List
  2. Then, look towards the top right of the screen adn click on the “+Add New” button

At this point in the process, you will need to fill out the product’s information tab just as you would any other product. (see: Adding Products for more information)

  1. In the Pricing section of the product’s Information Tab, specify the price that the gift certificate will be available for.
  2. Lastly, look to the right of the Pricing area and mark the “Gift Certificate” option box.

Finish customizing your product with categories, descriptions, keywords, images and any other parameters you’d like to specify.

By marking the item as a Gift Certificate, the item will automatically add a block to the product’s listing page which will allow the shopper to include an email address, name and message to whoever they’d like to send the certificate to.

Alternate Gift Certificate Pricing

As mentioned above, the value of the Gift Certificate is based upon the product’s price information. Normally this would mean creating a gift certificate for each dollar amount that you’d like to have available. However, as an alternative, you can leave the Gift Certificate’s price information as 0, and then create Options with Values to denote different denominations. To do this, follow the next steps.

  1. Go to the Product’s Options Tab
  2. Add a new drop down or radio option and label it as needed.
  3. Make the option a required selection
  4. For the option sets, add your incremental value amounts as shown below

Your gift certificate will now be available for purchase with any of the allowed denominations.

Purchasing a Gift Certificate

When a shopper purchases a gift certificate, they will be presented with a a form in which they can enter a To:, From:,and aPersonal Message. When the order is placed, an email is sent to their recipient along with the Gift Certificate Code that will be used to redeem the certificate cost.

Redeeming a Gift Certificate

When a gift certificate is redeemed, the shopper will enter it in the store’s coupon code field. This can be done in either the View Cart Page or during the checkout process. The store will then place the Gift Certificate’s amount towards their final purchase. If a balance is left over, their certificate will still be good until the remaining amount is used up on subsequent orders.

Note
For situations where the Gift Certificate covers the entire order, be sure that your store has a “No Payment Necessary” offline payment set up. Click here for more details.

Managing Gift Certificates

To view your site’s list of Gift Certificates, go to Settings =>Payment =>Gift Certificates. This will show you a full list of your store’s purchased gift certficiates, their respective codes and remaining balance(s). Clicking on “Edit” for any of the certificates will also show you orders on which they were used.

You can also generate your own Gift Certificates from this same page on the fly when necessary. This can be useful as a way to provide a store credit (instead of a refund) for RMA or other customer service situations. More information can be found by clicking here.