How do I FTP with FileZilla?

If you are using FileZilla as your FTP client, these instructions will help you connect it to your 3dcart store’s FTP service.

  1. Open up FileZilla and click on the “Site Manager” icon located at the top left hand corner.
  2. Click on New Site to create a new profile to connect to.
  3. Populate the following fields with the appropriate information as shown in your 3dcart Welcome Email
    • Host
      Listed as your FTP Server/Host name in the Welcome Email. Usually this will be your domain name.
    • Protocol
      Set this to FTP – File Transfer Protocol
    • Encryption
      Set this to Require implicit FTP over TLS
    • Logon Type
      Set to Normal
    • User
      Listed as you FTP Login in the 3dcart Welcome Email
    • Password
      See 3dcart Welcome Email under “Ftp Information”
  4. Click OK to save your settings

By using Implicit FTP connection, the FTP software will usually automatically specify the correct port number.  However if you have any trouble connecting, the correct port to use is 990

You should now be able to connect via FTP

If you are unable to connect, please contact our support team so we may help you and go over your settings with you.