How do I connect to FTP with SmartFTP?

If you are using SmartFTP as your FTP client, the following instructions will help you connect it to your 3dcart store’s FTP service.

  1. Open up SmartFTP and click on the File menu to expand it
  2. Click on New Site to create a new profile to connect to.
  3. Populate the following fields with the appropriate information as shown in your 3dcart Welcome Email
    • Protocol
      Set to FTPS (Implicit)
    • Host
      Listed as your FTP Server/Host name in the Welcome Email. Usually this will be your domain name.
    • Path
      This may be left blank
    • Login Type
      Set to Username & Password
    • Username
      Listed as your FTP Login in the 3dcart Welcome Email
    • Password
      See 3dcart Welcome Email under “Ftp Information”
  4. Click OK to save your settings

Additional Information
When connecting to FTP via FTPS (implicit) mode stated above, the FTP software will usually designate the Implicit port of 990.  However, if you are unable to connect, try supplying 990 as the port and try again.

You should now be able to connect via FTP

If you are unable to connect, please contact our support team so we may help you and go over your settings with you.