Email Guide

There are several ways of accessing your email account. You can either access email by using the SmarterMail web interface, or you can use an email client such as Microsoft Outlook, or Thunderbird. If you choose to use an email client, you will need to configure it so that it knows what SMTP servers to use for sending messages and what POP servers to use for receiving them. This guide will show you how to set up the web interface email, email client, and the option of using an alias address.

Web Interface Setup

The welcome email you received when you first opened your account contains your login credentials for accessing your email. Once you retrieve this:

  1. Login to your email administrator. You can go to If your site is already live, then the address should be

  1. Select your time zone

  1. Use the Mailbox Migration tool. (OPTIONAL)

  1. Click Finish to proceed.

Creating Users

An email user is an email address @yourdomain. Email user accounts typically require a user name@domain followed by a password for login. For all intents and purposes, an email user is its own mailbox account on your domain.
To create an Email User address:

  1. Click on the Settings button.
  2. Expand the Domain Settings section in the left menu and click on Users
  3. Click on New to setup a new user for the email account.

  1. Type in the new Username and password for this new user.
  1. Modify the mailbox size limit to your needs – there is a limit of 500 MB per domain.
  2. Click Save.

  1. Repeat this process for as many users as you want on this email account.

Creating Aliases

An email alias is an email address that forwards messages to a list of email addresses. For example, let’s say you setup as an alias. You can make it so that any email message that gets sent to, gets forwarded to a list of other email addresses, such as your personal email address and personal email addresses of anybody that is on your sales team. To create an Alias email address:

  1. Login to your email administrator. You can go to If your site is already live, then the address should be
  2. Click on the Settings button.
  3. Expand the Domain Settings section in the left menu.
  4. Click on Aliases
  5. Select New.

  1. Type in the name of the alias address in the Name field. For example: marketing for
  2. Type in the email addresses you would like the messages forwarded to in the Email Address field.

  1. Click Save

Your Email Alias is set up. Add as many as you’d like.

Email Client Setup

To set up email access on an email client, you will need the email account’s login information as well as the incoming and outgoing mail server information required to connect.
Below is a list of the more common email clients used today. Click on each link to see your particular email program’s setup instructions.

•Incoming POP3 Port: 995 (If using IMAP; Port 993)
•Outgoing SMTP Port: 465
Please understand that 3dcart support may not be able to provide navigation help on email clients not listed above.